FAQs

SHIPPING

Where do you ship to?

UNITED STATES: ALL merchandise

INTERNATIONAL: ONLY Stickers/Postcards at the moment that only require an international stamp, no labeled packages due to costs :( sorry for any inconvenience!

When is your shipping timeline?

between 2-5 days! International shipping will be between two weeks - one month.

How are payments handled?

Paypal, Square or manual card information. Card information is never kept on Shopify’s policy.

Do you provide tracking for packages?

Tracking is installed for each package sent out EXCEPT for Sticker orders/Postcards. If there are any concerns or issues with the tracking, please contact me through my email cycychangart@gmail.com.

 

 

RETURN/REFUND INQUIRIES

Do you take refunds/returns/replacements?

I do not take refunds/returns and all items are final sale, however I do provide exchanges for damaged or lost items. You may fill out a replacement request in my contact page.

How to request a lost/damaged exchange inquiry:

  • Please contact cycychangart@gmail.com through my contact page within 30 days of the delivery date of your previous order to ask for a exchange request.
  • Information needed in the request:
    • Full name
    • Previous order #
    • Email contact
    • Description of the damaged/lost item inquiry

You may also cancel your order with a guaranteed 24-hour timeframe from the time you placed your order. To cancel an order before shipment, please send an email to cycychangart@gmail.com on the contact page.

 

 

GENERAL QUESTIONS

Do you do commissions?

My digital commission work opening varies so please check my Instagram for commission updates!

What Inspired your artwork?

I am a huge fan of film and anime so most of my art is fanart based, with some artwork being a mix of original art and OC art! I graduated with a Visual Communications Bachelor’s Degree so I enjoy incorporating poster design and typography into my artwork.

What tools do you use for your art?

I currently use an iPad Pro (12.9-inch) 4th Gen, with an iPad pencil 2nd Gen. The software I use is Clip Studio Paint Pro with some use of Procreate and Adobe Photoshop for the graphics. For references I am a fan of buying physical artbooks and using Pinterest for inspiration!

Do you table at conventions?

Yes! So far most of them will be in California. Check my social media updates on conventions I'll be tabling at.

Where else can I follow/support you?

I am on Instagram, Tiktok, Tumblr, DeviantArt. These are all linked at the bottom of the website!